Refund & Cancellation Policy

This policy applies to subscriptions to LenDenManager sold by Shaikh's Infotech (sole proprietorship; Udyam Registration No. UDYAM-MH-26-1149491). LenDenManager is a digital software service; no physical goods are shipped.

1. Plans and prices

All prices are in INR and are final as shown. GST will be applied and shown separately once we are registered for GST.

New accounts can try the Business plan free for 14 days with no card required, so you can evaluate the Service before paying. Nothing is charged automatically when the trial ends.

2. Cancellation

• You can cancel a paid plan at any time from Settings (Billing) or by emailing help@lendenmanager.com from your registered email address.
• Cancellation stops future renewals. Your paid features remain available until the end of the current billing period, after which your account moves to the Free plan. Your data is not deleted on cancellation.
• If auto-renewal (e.g. a UPI AutoPay or card mandate) is active, cancelling also revokes the mandate for future debits.

3. Refunds

• First purchase: if you are not satisfied, request a refund within 7 days of your first payment for a plan and we will refund it in full.
• Yearly plans: if you cancel a yearly plan within 30 days of payment, we will refund the unused months on a pro-rata basis (after the 7-day full-refund window).
• Renewals: if a renewal was charged and you did not intend it, contact us within 7 days of the charge and we will refund it, provided the paid features have not been substantially used after renewal.
• Duplicate or failed transactions: amounts debited twice, or debited without the plan being activated, are refunded in full.
• Service failure: if we discontinue a paid plan or there is a prolonged outage attributable to us, we will refund the unused portion of the prepaid period.
• Monthly plans are otherwise not refundable for a partially used month.

4. How refunds are processed

Refunds are initiated by our team after review — email help@lendenmanager.com with your registered email and the payment reference. We acknowledge within 48 hours and, once approved, initiate the refund within 5–7 business days to the original payment method through our payment gateway (e.g. Razorpay). Your bank or card issuer may take a further 5–10 business days to credit it. A credit note is issued against the original invoice or receipt.

5. Contact

Questions or complaints: help@lendenmanager.com. Grievance Officer: Dr. Mohammed Saad Shaikh, 20, Ganesh Court, Pudumjee Park, 1021/1 New Nana Peth, Pune, Maharashtra 411002, India.