Terms of Service

These Terms of Service ("Terms") are an electronic record under the Information Technology Act, 2000 and form a binding agreement between you and Shaikh's Infotech (sole proprietorship; Udyam Registration No. UDYAM-MH-26-1149491), registered at 20, Ganesh Court, Pudumjee Park, 1021/1 New Nana Peth, Pune, Maharashtra 411002, India ("LenDenManager", "we"), for use of the LenDenManager web app, mobile apps and API (the "Service"). By creating an account or using the Service you accept these Terms and our Privacy Policy.

1. Eligibility and accounts

• You must be 18 or older and able to contract under the Indian Contract Act, 1872. If you use the Service for a business, you confirm you are authorised to bind it.
• Keep your login credentials confidential. You are responsible for activity under your account and by team members you invite, and for the roles you assign them.
• Provide accurate information and keep it up to date.

2. The Service

LenDenManager is a bookkeeping tool for small businesses: khata/ledger, customers and suppliers, sales and invoices, stock, expenses, reports, PDF export, an AI assistant and an offline queue for new entries. It is a record-keeping aid only. It is not accounting, tax, legal or financial advice, and you remain responsible for the accuracy of your entries, your GST filings and statutory compliance.

AI assistant: answers are generated automatically by a third-party AI model (Google Gemini) and may be incomplete or wrong. Verify important figures against your records. Your questions are sent to Google for processing as described in the Privacy Policy.

Offline entries are stored on your device until they sync. Entries lost because a device is reset, lost or its storage cleared before syncing cannot be recovered by us.

3. Your data

You own the data you enter. You grant us a limited licence to host, process and display it only to provide the Service to you. You may export your data at any time. You confirm you have a lawful basis to record personal data of your customers, suppliers and staff, and that you will use it only for legitimate business purposes, including when sending payment reminders.

4. Acceptable use

You must not: use the Service for unlawful, fraudulent or harassing purposes (including abusive debt-collection messages); upload malware; try to access other users' data or bypass security or plan limits; reverse engineer the Service except as permitted by law; resell the Service without our written consent; or overload our systems with automated requests. We may suspend accounts that breach these rules, with notice where practical.

5. Plans, pricing and billing

All prices are in Indian Rupees and are final as shown. GST will be applied and shown separately once we are registered for GST:

• Free trial: new accounts may get a 14-day trial of the Business plan. No card or payment details are needed; at the end of the trial your account moves to the Free plan unless you choose to subscribe. Your data is kept.
• Renewal: paid plans are billed in advance and, where you have enabled auto-renewal, renew at the end of each billing period at the then-current price until cancelled. We will notify you of price changes at least 30 days before they apply to you.
• Downgrades: if you move to a lower plan, features or limits above that plan become read-only or unavailable; we do not delete your data because of a downgrade.
• Payments are processed by our payment gateway (e.g. Razorpay) under its own terms. A receipt or invoice is issued for every payment.
• Cancellations and refunds are governed by our Refund & Cancellation Policy.

6. Availability and changes

We aim for high availability but the Service is provided on an "as is" and "as available" basis, particularly during the beta. We may change or discontinue features with reasonable notice; if we discontinue a paid plan we will refund the unused portion of any prepaid period.

7. Intellectual property

The Service, software, design and the LenDenManager name and logo belong to us or our licensors. These Terms give you no rights in them except to use the Service.

8. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential losses, lost profits or lost data arising from use of the Service. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited under Indian law, including your rights under the Consumer Protection Act, 2019.

9. Indemnity

You will indemnify us against third-party claims arising from your breach of these Terms or from data you record without a lawful basis.

10. Termination and account deletion

You may stop using the Service and delete your account at any time from Settings → Security → Delete account in the app, or by emailing help@lendenmanager.com. You will be signed out and can cancel by signing in within 30 days; after that your account, the businesses you own and their data are erased permanently. Deleting your account does not by itself cancel a payment mandate with your bank or app store; cancel any active paid plan first. We may suspend or terminate accounts for material breach of these Terms or where required by law. Sections 3, 8, 9 and 11 survive termination.

11. Governing law and disputes

These Terms are governed by the laws of India. Subject to your rights as a consumer to approach a consumer commission, courts at Pune, Maharashtra have exclusive jurisdiction. Please first contact our Grievance Officer (see Contact) so we can try to resolve the issue informally.

12. Contact and grievance

Grievance Officer: Dr. Mohammed Saad Shaikh, 20, Ganesh Court, Pudumjee Park, 1021/1 New Nana Peth, Pune, Maharashtra 411002, India, help@lendenmanager.com. We acknowledge complaints within 48 hours and resolve them within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.

13. Changes to these Terms

We will notify you of material changes by email or in-app at least 15 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.